Job Overview
The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape. While each has a personality of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to creating awesome experiences for all who walk through our doors – employees, partners and customers alike.
Our multi-award winning properties currently include Loof, The White Rabbit and The Rabbit Hole, OverEasy Fullerton, Tanjong Beach Club, Extra Virgin Pizza, Odette, The Warehouse Hotel and Po. We also have an exciting pipeline of projects for the year ahead.
While we are an established company with a 12 year track record, we remain young at heart and maintain a strong entrepreneurial spirit that constantly challenges the status quo as we continue to expand. We believe that our people are our greatest asset and consistently invest in training and upgrading our team to realise their full potential.
We are looking for an experienced, service-driven leader to fill the role of Management Executive in our Japanese fine-dining restaurant, Esora. This role requires the individual to take control of the daily service operations, from its people to the surroundings, taking into meticulous consideration the operational needs of the establishment. Familiarity with back-end service operations, grievance procedures and training plans is critical in surpassing the industry service standards.
You’ll be-in charge of:
- Assisting the Managers in the daily F&B operations; ensure the quality and consistency of all products meet desired standards.
- Managing stocks and inventories
- Building and maintaining guest relationships
- Attending to any feedback or complaints
- Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
- Participating in and lead training sessions, briefings and team meetings
- Managing assigned sections to provide an awesome service experience for customers
We are looking for someone who is:
- Highly motivated individual with a positive attitude
- Excellent on communication and interpersonal skills
- Experienced working in a similar capacity
- Able to multi-task and work in a high volume atmosphere
- Able to lead others and positively influence employee behaviour