Job Overview
The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape. While each has a personality of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to creating awesome experiences for all who walk through our doors – employees, partners and customers alike.
While we are an established company with a 15-year track record, we remain young at heart and maintain a strong entrepreneurial spirit that constantly challenges the status quo as we continue to expand. We believe that our people are our greatest asset and consistently invest in training and upgrading our team to realise their full potential.
We are looking for a passionate, service-driven individual to fill the role of Captain in our Japanese fine dining restaurant, Esora. Having the necessary product knowledge and strong people acumen skills are the backbone to a strong restaurant service. The role also requires the individual to maintain the highest customer service standards of the establishment and ensure that our customers leave with an awesome experience that leaves them yearning for more.
You’ll be in-charge of:
- Building and maintaining relationships with guests
- Order taking & menu description
- Up-selling products based on your extensive product knowledge
- Ensuring guest satisfaction by being proactive in service operations
- Improving procedures and systems
What we’re looking for:
- Individuals who are driven and organised
- Individuals who are well groomed and possesses good communication skills
- Team players
- Positive learning attitude and a passion in customer service